BPO (Business Process Outsourcing) is inarguably the most risk-prone area among its ITO and SSC counterparts. In most ITO services clients are seated in the driver's seat if often times making all the critical decisions themselves. SSCs too everything is controlled internally. BPO is a segment where client process are outsourced to a third-party vendor who has the fullest control to initiate, execute and close on internal as well as external client facing processes. Thus, a periodic audit is a must for all BPO Contracts to ensure goals of process efficiencies, cost effectiveness, scale & speed of transactions and risk & compliant process execution. Our CSAs are well versed with any of the BPO, KPO or SPO process – F&A, HR and Payroll, Help Desks, Contact Centers, Healthcare BPO, Insurance BPO, Utilities BPO, Sales BPO, R&D and others.
Sourcing Auditor's has devised a unique Audit model for BPO auditing. It aims at evaluating the following parameters associated with any BPO, KPO or SPO process.