One of the standing ask from IT by various business functions in an organization has been effective utility-like IT service cost allocation. Although, several models and approaches exist in this field, it is believed that about 30% of allocation is simply nothing but guesswork. This in turn means less-than-optimum cost model, ineffective cost recovery, overcharging some and undercharging some, funding discrepancies and lack of sponsorship for newer initiatives. All this leads to an inaccurate picture of current and future demands across various divisions in an organization.
To all this, if we add concepts such as Pay-as-you-go, Cloud Computing, Private Cloud, Subscription-based software, etc. we will notice that Service Cost Allocation Management becomes an extremely important aspect for IT Sourcing or IT Shared Service organization to drive efficient customer expectations and behavior.
Our CSAs will audit Service Cost Allocation Management (SCAM) associated with your Contract;
Our CSAs will suggest industry standard recommendation in Service Cost Allocation Management that is most suitable to your environment.
CSAs will work with your internal clients in;