IT Sourcing and Procurement is a neither a process‐centric event nor a transaction-centric division. In fact, it is a people‐centric function. In a highly complex world of multi-million, multi-provider and multi-geographical Contracts, it is often not possible to get the broader picture of Service Provider Performance unless a comprehensive User Satisfaction Survey is conducted. CSI (Customer Satisfaction Index) is viewed as a critical success factor in attaining set expectations from Sourcing Contracts.
Service Providers too, consider CSI as an important feedback mechanism which helps them in better employee retention, improved employee attitude and morale, increased productivity of its knowledge workers. CSI provide valuable insights for practitioners who consider it as the best recommendation to their service model evolution.
Our CSAs will audit User Satisfaction Levels (USLs) item associated with your Contract;
Audit Execution on User Satisfaction Levels (USLs) will pay back in terms of better service and improved business performance, and result in stronger long‐term relationships between service providers and clients.
In addition, CSAs will work with you in;